For technical support, or to report an outage, call the Network Operations Center Toll Free at 1-888-367-6756 (or 207-561-3587) or email firstname.lastname@example.org.
Support staff is available Monday though Friday, 7:00 AM to 10:00 PM and Saturday 8:00 AM to 5:00 PM.
Staff is available on-call after hours for critical outages and can be paged using the phone number above.
Networkmaine maintains a perfSONAR network performance testing server for MaineREN.
This performance testing server includes:
Network Diagnostic Tool
a Java-based bandwidth test that can detect local connection problems
Network Path and Application Diagnosis
a Java-based utility to test the path between you and MaineREN for throughput, latency, MTU, and TCP options for high performance applications. All tests are logged and publicly available here.