Support

For technical support, or to report an outage, call the Network Operations Center Toll Free at 1-888-367-6756 (or 207-581-3587) or email NOC@maine.edu.

Support staff is available

Monday – Friday, 7:00 AM to 10:00 PM
Saturday 8:00 AM to 5:00 PM.

Staff is available on-call after hours for critical outages and can be paged by leaving a message at the phone number above.

Performance Testing

Networkmaine maintains a perfSONAR network performance testing server for MaineREN.

This performance testing server includes:

Network Diagnostic Tool
a Java-based bandwidth test that can detect local connection problems

Network Path and Application Diagnosis
a Java-based utility to test the path between you and MaineREN for throughput, latency, MTU, and TCP options for high performance applications. All tests are logged and publicly available here.